Digitalisation: understand and apply tools for automation and digitalisation to improve processes

Digitalisation in practice - using tools for process automation

Digitalisation and automation are the buzzwords that determine the current development in companies.
Understand the possibilities of applying digitalisation tools and platforms in practice. In case studies, you will digitise concrete processes through electronic workflows and intelligent chatbots. This will enable you to assess whether and how digitalisation can be implemented in a meaningful way in your company.

Your skills at the end of the training:

Content taught

A) Digitisation at a glance

  • Current trends, developments and opportunities
  • Assessing possible risks
  • Outlook on new technologies

B) Current methods, tools and areas of application, e.g.

  • Robotic Process Automation (RPA)
  • Business Process Management
  • Artificial Intelligence
  • Chatbots
  • Robotics
  • Blockchain

C) Designing digitisation projects

  • Tools and methods for generating ideas (design thinking, trend scouting)
  • Prioritisation of digitisation and automation projects
  • Methods of implementation (Agile Teams, Lean Factory, Change Management)

D) Case studies - concrete application of the technologies in the

  • Programming of a robot
  • Definition of an end-to-end workflow
  • Development of a chatbot

Practice-intensive training with individual and group tasks, application of what has been learned using case studies and trainer feedback.

Target group / group of participants:

Executives, project managers, project staff with interest in or first experience in digi-talisation and automation projects, process experts.

German / English

2 days.

Interest in
Digitalisation in practice